Finessa purchases include a 180-day money-back period beginning on the date the order ships. Check the shipment email or order slip to make sure the request falls within that window. The guarantee is completed through a return process and does not remove the requirement to contact support and send the bottles back.
First, email support@myfinessa.com before mailing anything. Put “Refund Request” in the subject line and wait for an agent's confirmation. Prior contact is required so the return can be connected with the correct order; sending a package without confirmation may make it difficult to locate and can delay the refund.
Return every bottle from the order, including empty and unopened bottles. Place a note in the package with the purchaser's full name, order number, and email address used for the purchase. No return label is required. The buyer is responsible for return postage.
Send the package to: Jetpack fao Claro Returns, 285 Northeast Ave, Tallmadge, OH 44278, United States. Use a trackable service and email the tracking ID to support so the return can be followed.
After the returned order is received and registered, the full refund is initiated and an email confirmation is sent. The credit usually takes 5-10 days to appear on the buyer's statement after initiation, depending on the financial institution.
The vendor's refund page contains the controlling return instructions.
Confirm current details on the official Finessa page.
